How to Earn 5 Star Reviews Every Time
Positive reviews are a good source for repeat, referral and new business
5 star reviews on your Google Business Profile and other sites are an essential part of earning repeat and referral business. A strong collection of positive reviews can also be a good source for new business. This will help you expand the size of your client database.
There are many benefits to have reviews on-line:
They give your future clients a glimpse of what it's like to work with you
It helps others make the decision that you are a good choice
Social proof makes it easier to find you on-line.
Reviews speed up the ability to build trust and rapport with someone you do not yet know.
Negative on-line reviews can make people decide to not work with you.
Consider this, if I asked your sellers to answer yes or no to each of these questions, what would they say?
When discussing the recommended list price, did your agent share sales data to support his/her pricing strategy ?
Did your agent guide you through the various stages for the sale of your property and the related costs ?
Did your agent provide recommendations for getting your property ready for sale ?
Did your agent share their comprehensive marketing plan to attract qualified buyers ?
Did your agent keep you informed on buyer interest after showings and open houses ?
Did your agent guide you through the offer process ?
Did your agent negotiate well for your desired terms and conditions ?
Did your agent look out for your best interests ?
After the sale firmed up, did your agent stay in touch and share with you what happens next?
Would you recommend your agent to a friend or family member?
If the answer is yes to all, then you are well on your way to earning your next 5 star review. Where the answer is no, how do you need to improve your client experience? Set the the tone early on in the selling process that it is your goal to earn a 5 star review with every transaction. This keeps your standards high. It will make it easier when you ask your client if they would provide you with a review of their experience.